Shipping policy
Shipping & Delivery Policy
Helix Human Performance Technologies
Last updated: June 2026
How we get equipment to you
Most of what Helix supplies isn't the sort of thing you'd want left on a doorstep in a cardboard box. It's substantial, considered equipment, and so for the great majority of orders — around nine in ten — we don't simply ship it; we deliver it ourselves and install it at the same time, in the same visit, by people who know the equipment properly. You get the unit and a working setup in one go, rather than a pallet and a puzzle.
Smaller items and spare parts are the exception. Those we send out by post or courier in the ordinary way, on timescales that are usually quicker and more predictable than a full delivery-and-installation visit.
Lead times — an honest word about dates
This is the part worth reading carefully, because it's the part people most often misunderstand.
When we give you a lead time, we are giving you our best, considered estimate of the timescale — not a fixed, guaranteed date carved in stone. We say that plainly because it's true, and because the alternative, promising a date we can't be certain of, would help nobody. A great deal sits behind a delivery: the arrival of components and stock we need from our own suppliers, the scheduling of installation visits, and, now and then, a defect found in stock that we'd far rather catch before it reaches you than after. Any of these can move a date.
What we promise instead is this: we work hard towards every date we give, we hit them the great majority of the time, and on the occasions when a date does need to change, we'll tell you at the earliest opportunity rather than leave you wondering. We'd always rather give you accurate news early than comfortable news that turns out to be wrong.
Because lead times are estimates given in good faith, we can't accept liability for a delay in delivery or installation, particularly where it's caused by something outside our reasonable control — though that never changes our commitment to keep you informed and to get things to you as quickly as we sensibly can.
Delivery and installation visits
For equipment we deliver and install, we'll agree a date and the practical arrangements with you in advance. Ahead of the visit, the site needs to be ready — safe and adequate access for the equipment and our team, enough space, a suitable electrical supply, and flooring able to take the load, all in line with any pre-installation guidance we provide. Our Terms of Service set this out in full. If we arrive and the site isn't ready, or access isn't possible, we may have to rearrange, and the reasonable cost of a wasted or repeat visit can fall to you — so if anything's in doubt, tell us before the day rather than on it.
On the day, our team will position, install, and check the unit, and make sure you're comfortable with the basics before they leave.
Spare parts and smaller items
Spare parts and smaller accessories are dispatched separately, by post or courier, and travel on their own timescale — generally faster than a full installation visit, though that too can be affected by the availability of the part itself. We'll let you know what to expect when the part is on its way.
When it arrives — please check before you sign
Whether a unit is installed by us or delivered by a carrier, please inspect it on arrival, before you sign for it, and note any visible damage at that point. Telling us promptly — within the window set out in our Returns & Refunds Policy — lets us put things right while any transit claim is still open to us. In the ordinary course, responsibility for the goods passes to you on delivery, which is exactly why that two-minute look on the day matters.
Where we deliver
We deliver and install across the UK. Deliveries beyond that are very much possible but are arranged individually — talk to us and we'll work out what's involved. Any delivery, installation, or shipping charges that apply to your order are set out separately in your quote or at checkout, so you can always see the full picture before you commit.
Talk to us
If you've a question about a delivery, an installation date, or a part on its way to you, we'd far rather you asked than guessed.
Email sales@helixhpt.co.uk Phone 01604 343210 Web helixhpt.co.uk · Instagram @helixhpt
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